Order/Process: Currently all orders are processed within 1-2 business days and fulfilled from our location in Washington state. You should receive your order within 5 to 10 business days depending on your location. Once the order ships, the shipping fees are non-refundable.
Tracking: Once your order ships, a tracking number will generate. Although not required, we encourage you to create an account and provide an accurate e-mail with us so you can track your order.
International [Canada]: Orders can be placed online with additional shipping charges and options offered at checkout. Please note that duties and taxes to Canada are not included in the shipping fee, and you will be responsible for the extra charges if applicable. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Other International Countries: We are manually accepting International orders over the phone 425.241.6880 or via email through our Contact Form. The ordering is a 2-part process by first informing us which tea products you would like to order via phone or email. Upon total weight of shipment, we will offer additional shipping charge options. Once you approve of the additional shipping charges, we will process the entire order via credit card information you provide over the phone. Upon payment received, we will happily ship out via the courier selected. Please note that duties and taxes to International Countries are not included in the shipping fee, and you will be responsible for the extra charges if applicable. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Military Address: All packages shipped to military addresses are shipped via the US Postal Service.
Courier Responsibility: Please note that Key To Teas is not responsible for any shipping damages made by the shipping service or for orders lost or stolen during transit. Once your order leaves our facility and is in the hands of the shipping carrier, we are no longer responsible for the package and it is out of our control. We generally cannot refund or replace items that do not make it to you. However, if you do not receive a shipment per tracking, please contact us immediately so we can rectify the situation as best as possible.
Delivery: All scheduled delivery dates are estimates based on a normal workload, and all deliveries are subject to change without liability to Key To Teas. Key To Teas will use commercially reasonable efforts to make shipments as scheduled and may make partial shipments unless otherwise specified by the Buyer. Key To Teas will not be liable for any delays incurred due to causes beyond its reasonable control, including acts of God, actions by any governmental authority, terrorism, fires, floods, windstorms, explosions, riots, protests, natural disasters, wars, sabotage, labor problems (including lockouts, strikes, and slowdowns), inability to obtain power, utilities, materials, labor, equipment, transportation, or court injunction.
Undeliverable Packages: Orders will be shipped to the address provided by the customer; therefore, customer must provide the correct shipping address when placing an order. Key To Teas is not responsible for any lost items due to incorrect addresses. If the order is returned to Key To Teas due to invalid or incorrect address, we will gladly reship the package but the customer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address.